The safety and security of all Arts Complex patrons, artists, and staff is our top priority. Increased security measures may be in place for your performance including bag checks and the use of hand-held or walk through metal detectors. All guests are strongly encouraged to arrive early for screening; exterior doors open one hour prior to your ticketed performance.

By presenting your ticket and entering our venue you consent to such screenings. Theatergoers may be asked to open bulky outerwear, such as jackets, prior to entering. Persons who refuse screening may be denied entry. Arts Complex management reserves the right to refuse any item deemed a potential safety or security risk or with the potential to be a distraction to the event being held. Arts Complex rules are subject to change.

NOTE: Exceptions will be made for those with disabilities, medical requirements and/or special needs. Patrons with specific/special dietary needs due to disabilities, medical conditions or special needs should contact us at (720) 865-4224 or ArtsComplexPatronServices@denvergov.org prior to attending the event to arrange for reasonable accommodations.

Patron Code of Conduct

We are committed to creating a safe, comfortable, and enjoyable experience for everyone. Please be respectful of fellow patrons, our staff, and our property. Your decisions and actions impact those around you and we have the right to deny entry or remove patrons not adhering to our guest policies or for any other reason deemed necessary. 

As a guest of the Arts Complex, you are expected to: 

  • Know the rules. Please adhere to our venue and safety policies and special requests made by the production. See below for details and be aware of event signage in the venue. 
  • Be respectful. Please refrain from inappropriate and disruptive behavior with guests, artists, and staff. Verbal and physical abuse will result in immediate removal without a ticket refund. 
  • Follow directions from staff. Patron Safety is at the top of our list. Our staff members are your resource for information regarding venue operations, rules, and emergency procedures. 
  • Consume alcoholic beverages responsibly.
  • Smoke only in designated areas.
  • Put your phone away in the theatre. Please turn your cell phone off or set it to silent mode and refrain from using it for any reason during the performance.  
  • Be a window, not a door. Do not limit the vision of those behind you or block aisles for any reason. Please observe the behavior of the majority of those around you and act appropriately. 
  • Refrain from vending. Private vending of any kind is prohibited in the Galleria and within the venues without permission from management. 
  • Report inappropriate and disruptive behavior. Please find an usher, security officer, or Arts Complex staff member immediately. 
  • Enjoy the show! With your help, we can provide a memorable experience for everyone. 

Inside Our Theatres & Venues

Permitted Items: 

  • Empty (resealable) or factory-sealed water (plastic and aluminum) bottles
  • Prelude + Post and Under the Glasstop beverages in plastic cups with lids
  • Bags smaller than 12” x 12” x 12” (must fit under designated seat)

Prohibited Items: 

  • All outside food and beverages including alcohol (except factory-sealed water bottles, Prelude + Post and Under the Glasstop beverages in plastic cups with lids)
  • Marijuana and drugs without a prescription
  • Laser pointers (will be confiscated, patron subject to ejection)
  • Coolers (hard sided and soft sided)
  • Audio or video recording devices, GoPros, professional cameras or cameras with removable lenses
  • Weapons or items construed as weapons (including, but not limited to: firearms, knives exceeding 3.5 inches, sharp-edged objects, mace and pepper spray, tasers, props/toys)
  • Bullhorns or noisemakers
  • Balloons
  • Selfie Sticks
  • Confetti, glitter and other items that can be thrown
  • Large hats or accessories that may limit the view of other patrons
  • Commercial signage
  • Animals (except service animals)
  • Bicycles and scooters
  • Patrons bringing skateboards, inline skates, hoverboards, or strollers will be asked to check them at the theatre
  • Remote control flying devices, drones or UAVs (unmanned aerial vehicles)
  • Bags larger than 12” x 12” x 12”
  • Unapproved pamphlets, handouts, advertisements

NOTE: Some events may allow other items and have additional restrictions. Please review the event email you receive as a ticketholder prior to arriving at the Arts Complex. 

Outside in Sculpture Park and Galleria

Permitted Items: 

  • Empty (resealable), empty CamelBaks or factory-sealed water (plastic and aluminum) bottles
  • Small bags and backpacks
  • Small blankets and ponchos
  • Smoking is permitted in the park, but events usually create designated areas

Prohibited Items: 

  • All outside food and beverages including alcohol (except empty resealable or factory-sealed water bottles)
  • Marijuana and drugs without a prescription
  • Weapons or items construed as weapons (including, but not limited to: firearms, knives exceeding 3.5 inches, sharp-edged objects, mace and pepper spray, tasers, props/toys)
  • Bags larger than 12” x 12” x 12”
  • Chairs/Seating including folding/camping chairs
  • Coolers (hard sided and soft sided)
  • Umbrellas or large hats/accessories that may limit the view of other patrons
  • Laser Pointers, Bullhorns or noisemakers, Balloons, Confetti, glow sticks, glitter and other items that can be thrown
  • Flow toys such as Hula Hoops or Poi
  • Audio or video recording devices, GoPros, Selfie Sticks, professional cameras or cameras with removable lenses
  • Animals (except service animals)
  • Bicycles, scooters, skateboards, inline skates, hoverboards or strollers 
  • Remote control flying devices, drones or UAVs (unmanned aerial vehicles)
  • Unapproved pamphlets, handouts, advertisements, commercial signage
  • All broadcast, cablecast, narrowcast or any other electronic transmissions must be approved by Arts Complex management prior to the event

NOTE: Some events may allow other items and have additional restrictions. Please review the event email you receive as a ticketholder prior to arriving at the Arts Complex