The Denver Performing Arts Complex strives to create a welcoming, inclusive and accessible environment for everyone. Our highly skilled front of house team is ready to assist you in making your time with us the best it can be from arrival to finale.

To ensure that your experience needs are thoroughly met prior to your arrival, or if you have any questions, please contact us at (720) 865-4224 or ArtsComplexPatronServices@denvergov.org.

Denver's Cultural Plan highlights accessibility as one of its main guiding principles with a collective goal to ensure arts, culture and creativity are truly inclusive and accessible to all. Together with our resident companies and partners, we are committed to making the campus and all of our programs and services accessible for everyone. 

We ask that patrons requesting accommodations contact the appropriate box office or the Arts Complex Patron Services Manager prior to attending the event to arrange accommodations. Please note that some accommodation requests (ASL interpreter, open captioning, etc.) may require 2-3 weeks to arrange. We recommend contacting the appropriate box office as soon as possible. 

Accessible Ticketing Information & Policies

Venues at the Arts Complex are accessible or can be made accessible with special arrangements to persons with disabilities and we offer wheelchair-accessible seating and companion seats in most of our venues.

Accessible tickets are available for online purchase, but you may also reach out to the appropriate box office for tickets and details.

The Arts Complex strictly follows the 2010 ADA Revised Requirements regarding the sale of accessible seating. Patrons requiring accessible seating accommodations must request them at the time of purchase. Patrons may purchase up to three (3) companion seats adjacent to their accessible seat pending availability.

Accessible tickets are for patrons who require accessibility at the Arts Complex venues. However, tickets for unsold accessible seating may be released for sale to individuals without disabilities in the following situations:

  • When all non-accessible tickets have been sold;
  •  When all non-accessible tickets in a designated seating area have been sold and the tickets for accessible seating are being released in the same designated area; or
  • When all non-accessible tickets in a designated price category have been sold and the tickets for accessible seating are being released within the same designated price category.

Note: Wheelchair spaces are 36” wide.

Audio Description

Colorado Ballet, Denver Center for the Performing Arts and Opera Colorado offer audio-described performances of productions on select dates. Contact the appropriate box office for tickets and details.

Audio description devices are available free of charge at coat check. A valid photo ID is required.

Open Captioning

Broadway tours presented by Denver Center for the Performing Arts offer Open Captioning for patrons who are deaf or hard of hearing on selected dates. Please contact their box office for tickets and details.

While not a captioning device, Opera Colorado utilizes a seat-back translation system, which displays lyrics in both English and Spanish. Instructions for operating the titling system are included in the program book patrons receive at the performance. (A synopsis of the opera is also printed in the program book.)

Assistive Listening Devices

Patrons who would benefit from amplified and clarified sound may exchange an ID card for complimentary use of an Assistive Listening Device (ALD). ALDs are available in Boettcher Concert Hall, Buell Theatre and Ellie Caulkins Opera House. Please contact DCPA for events in the Bonfils Theatre Complex, Garner Galleria Theatre and Randy Weeks Conservatory Theatre. 

The Arts Complex offers induction neck loops for patrons who use hearing aids and cochlear implants with a “T” switch. Ask your audiologist whether your hearing aid or cochlear implant has a “T” switch (telecoil) and how to use it with an assistive listening headset.

ALDs are available free of charge at coat check. A valid photo ID is required.

Accessible Restrooms

Accessible restrooms are located on all levels of the Ellie Caulkins Opera House and Buell Theatre. The accessible restrooms for Boettcher Concert Hall are located in the lobby.
Family Restrooms are located on all levels of the Ellie Caulkins Opera House and on the Orchestra and Balcony levels of the Buell Theatre. The Buell Theatre also has a Nursing Mothers Suite located on the orchestra level.

Please contact DCPA for events in the Bonfils Theatre Complex, Garner Galleria Theatre and Randy Weeks Conservatory Theatre. 

Wheelchair Seating and Other Seating Accommodations

Wheelchair and companion seating are available in each theatre. Please speak with each event’s box office staff for exact seating locations on availability.

Lobby ushers in each theatre can direct patrons on interior elevators and ramps, which lead to wheelchair seating.

Transport Wheelchairs

Courtesy wheelchairs are available for all theaters at the Arts Complex.

Buell Theatre, Boettcher Concert Hall and Ellie Caulkins Opera House have courtesy wheelchairs that patrons may use on a temporary basis to assist guests from the Arts Complex garage or the 14th Street entrance to their seats.

Please contact the House Manager upon arrival to request use of these wheelchairs. Alternatively, you may arrange for use in advance by contacting us at (720) 865-4224 or ArtsComplexPatronServices@denvergov.org.

Patrons needing wheelchair assistance for events in the Bonfils Theatre Complex, Garner Galleria Theatre and Randy Weeks Conservatory Theatre should contact an usher or Patron Services upon arrival.

Accessible Parking, Drop Off and Curbside Assistance

Wheelchair accessible ramps are located throughout the Arts Complex starting curbside at 14th and Curtis streets. Additional drop-off locations at curbside ramps are located at 13th Street underneath the Arts Complex and outside the Jones Theatre at the corner of Speer Blvd. & Arapahoe St.

Wheelchair ramps are located in the parking garage on levels 3, 4 and 5.

Transport wheelchairs are available for most performances but must be requested in advance to (720) 865-4224 or ArtsComplexPatronServices@denvergov.org. Wheelchair pick-up at the Arts Complex is available at the RTD Access-A-Ride location on 13th Street ONLY.

Sensory Kits

Fidgets, noise-canceling earphones and small weighted lap mats are available at all Arts Complex performances and may be checked out at Coat Check within each theatre.

Service Animals

The Arts Complex complies with the Americans with Disabilities Act (ADA) and Colorado’s disability laws pertaining to service animals. We welcome guests with disabilities who wish to bring their service animals into the theatres, though pets that are not trained to be service animals are not allowed inside.

Definition of a service animal
As defined by the ADA, the term “service animal” means a dog or miniature horse that is individually trained to do work or perform tasks for people with disabilities. Examples of common tasks and work provided by service animals may be guiding a person who is blind, attending a person who is deaf, drafting or pulling wheelchairs, alerting and protecting a person experiencing a seizure, reminding a person with mental illness to take prescribed medications, or calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack. The work or task a service dog or miniature horse has been trained to provide must be directly related to the person’s disability. Service animals are working animals, not pets.

Emotional support, therapy, comfort, or animals that provide comfort just by being with a person are not considered service animals because they have not been trained to perform a specific job or task. Therefore, they do not qualify as service animals under the ADA and will not be admitted to Arts Complex theatres.

Admission procedure
While not required, we welcome advance contact by guests who use a service animal (dog or miniature horse) prior to purchasing tickets or prior to attending a performance. Our goal is to be helpful so that the guest and service animal are comfortable.
Upon arrival staff will ask:

  • Is the service animal required because of a disability?
  • If “yes,” then: What work or task has the animal been trained to perform?

 Arts Complex staff never inquire about or discuss a guest’s disability.

We confirm that the service animal is leashed, harnessed, or tethered and in the control of the person at all times. If the service animal is not under the control of the person—including aggressive or erratic behavior, barking, not housebroken—the service animal will not be admitted, or if the service animal is already inside the building, we may ask that the animal be removed.

Thank you for your cooperation as we strive to provide a safe and positive experience for you, your service animal, and all guests at the Arts Complex. 

Feedback

We welcome your feedback on your experience at the complex and of the accessibility of artscomplex.com. Please let us know if you encounter accessibility barriers on our website by filling out the form linked below or by contacting us directly: